General rental conditions for e-bikes & mountain bikes

1. Conclusion of contract
The rental agreement is concluded between the customer making the reservation (hereinafter referred to as the renter) and the bike rental company Bike-Klante, Klante GbR, Am Waltenberg 46, 59955 Winterberg (hereinafter referred to as the lessor), from whom the equipment is rented. The rental takes place exclusively under the following conditions:

2. Cancellation policy / cancellation
A cancellation of the booking is only possible due to illness, accident, or other serious reasons (e.g. death of close relatives or relatives travelling with you). In this case a cancellation fee of 10€ per person per day will be charged. The landlord must be notified of the cancellation in writing. No rental refund will be given if the equipment is received late on the part of the renter or cannot be received at all for any other reason. The same applies if the renter returns the bike and/or protective equipment to the lessor early. Unfavorable weather or other hindrances that are not within the landlord’s control do not entitle the booking to be canceled. In the event of injury or illness of the tenant during the rental period, the following regulation applies upon presentation of a medical certificate: a) A refund of the rental price is only possible if the rental material is returned to the lessor immediately after the injury or illness occurs b) Is point a) is fulfilled, the overpaid rent will be refunded from the date of issue of the medical certificate. No reimbursement is possible without a medical certificate. c) As soon as the landlord is aware of a case and point a) and b) are fulfilled, the latter shall immediately transfer the rent already paid.

3. Collection and return of the equipment
The renter must present an official photo ID (e.g. passport, ID card, or driving licence) at the rental shop. He agrees that a copy of this document will be made. The rented sports equipment must be returned on the last day of the agreed rental period before close of business. In the case of a longer period of use, the difference between the rental period actually used and the reserved or paid rental period will be calculated at the usual local rental conditions and is payable directly on site.

4. Exchange
An exchange of the rented sports equipment is possible at any time. If sports equipment from a higher category is used, the surcharge must be paid according to the price list. When changing to a lower category, no money will be refunded.

5. Use
The renter is fully responsible for the rented equipment and must use it carefully and only in accordance with its function and intended conditions of use. At the start, the renter receives instructions on the proper handling of the bike; the bike is only handed over once there are no further questions. By signing, the renter agrees to the professional adjustment of saddle height, brakes, and bike geometry according to the personal details provided. The renter must notify the lessor immediately of any defects and damage to the equipment. If such notification is not made, the Lessee shall be liable for all further costs arising from the failure to notify, in particular personal injury and property damage to third parties. If the sports equipment is already defective when it is rented, the rental shop can – if it cannot remedy the defect – exchange the sports equipment or withdraw from the contract. The sports equipment may not be passed on to third parties. By signing the check-in ticket, the renter confirms the accuracy of his personal data, the acceptance of the general rental conditions and the perfect condition of the rental object. The object on loan is not insured. The Lessee shall ensure that the bicycle is stored in such a way as to prevent confusion, damage, or theft. During the night, the bike must be stored in a locked room of the accommodation, in the bike depot of the Lessor or in a locked motor vehicle. The renter is liable for any damage that occurs during use and must report it to the lessor and compensate for it.

6. Loss
In the event of theft or an accident, the renter must report it to the responsible authority within 24 hours and inform the lessor. NOTE: Personal liability insurance policies often include a “custody clause.” It excludes liability claims for damage to third-party property that policyholders have rented, leased or borrowed. In the event of theft, breakage, or damage due to improper use, the renter is liable for the current value or the repair costs. If the rented bike is not returned on time without a valid reason, the renter must expect that a report will be filed against them for theft or misappropriation.

7. Data protection
Personal data that you provide on this website will be used exclusively to process the concluded contract, in compliance with applicable national and European regulations (data protection). In any case, the landlord will keep your data confidential and will not sell, rent or make it available to third parties.

8. Consent
By signing these General Rental Terms and Conditions, the renter expressly confirms that they have received and taken note of the information listed above. The renter therefore gives their consent, with regard to the stated purpose, to the processing of their data, including the transfer and processing of their data by the lessor within the scope of the aforementioned information. The contract becomes fully valid upon signature. The contract is not transferable to other persons.

9. Place of jurisdiction
For all legal disputes in connection with or relating to bookings with the lessor, German law applies exclusively and only the national courts in Germany have jurisdiction. Liability for the lessor that goes beyond the reservation is excluded. The place of jurisdiction is Medebach.